Refund policy

At PrincesDreams, customer happiness is important to us. We want every order to bring comfort, excitement, and a wonderful shopping experience.

If something isn't quite right with your purchase, our customer care team is here to assist you.

30-Day Return Policy

We offer a 30-day return window for eligible purchases, beginning on the date your order is delivered.

To qualify for a return under our voluntary return policy, your item should be:

• Unused and unworn, other than what is necessary to inspect it.

• In its original condition, with tags and packaging where reasonably possible.

• Free from customer-caused damage.

• Accompanied by your order number or proof of purchase.

These conditions do not restrict any statutory consumer rights.

How to Request a Return

Please contact our customer support team at:

leafygolnick314785@outlook.com

Include your order number, the product you'd like to return, and a brief explanation of your request.

Our team will review your request and provide the appropriate return instructions and return address.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you purchased, please contact us.

Where possible, include clear photographs of the product and packaging to help us investigate.

We will review the situation and provide an appropriate solution, including repair, replacement, or refund where required by applicable consumer protection laws.

Exchanges

Interested in a different size or design?

Please email us to discuss the available exchange options. Exchanges depend on product availability.

If your preferred item is unavailable, our team will explain alternative options.

Refunds

Once an eligible voluntary return is received and inspected, we aim to process the refund within 10 business days.

Refunds will be issued to the original payment method.

Your financial institution may require additional time to make the refunded amount available.

Any shorter refund deadline required by law will take priority.

Return Shipping

For voluntary change-of-mind returns outside any applicable statutory withdrawal right, customers are generally responsible for return shipping expenses unless otherwise agreed.

Return shipping for faulty or incorrectly supplied products will be handled in accordance with applicable consumer protection laws.

EU Right of Withdrawal

Consumers covered by European Union law generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason.

To exercise this right, you may email a clear withdrawal statement to leafygolnick314785@outlook.com or use the electronic withdrawal function available on our website where applicable.

After notifying us, you must send the goods back within 14 days.

We will reimburse eligible payments, including the cost of standard outbound delivery, within 14 days of receiving your withdrawal notice. We may withhold reimbursement until the returned goods arrive or you provide evidence of their return.

The direct cost of return shipping is the customer's responsibility unless we have agreed otherwise or applicable law requires us to cover it.

Statutory exceptions to the withdrawal right may apply to certain products.

Nothing in this policy limits your mandatory legal rights.

Contact Us

For assistance with returns, refunds, or exchanges:

PrincesDreams Customer Support

Email: leafygolnick314785@outlook.com

We appreciate your trust and look forward to helping you!