Shipping policy
Thank you for shopping with PrincesDreams!
We understand how exciting it is to receive something special, and we work to make the delivery experience as convenient and transparent as possible.
Order Preparation
We aim to prepare orders within 1–5 business days after successful payment confirmation.
Business days exclude weekends and public holidays.
During seasonal promotions, major holidays, or periods of unusually high demand, additional processing time may be required.
If a significant delay affects your order, we will make reasonable efforts to notify you.
Shipping Availability
Available shipping destinations and delivery services are determined by the address entered at checkout.
Shipping fees, if applicable, are displayed before the order is completed.
Estimated Delivery Times
Delivery estimates vary depending on your destination, the selected shipping method, and carrier availability.
Estimated delivery information may be provided during checkout, in the order confirmation, or through subsequent tracking updates.
These estimates are not guaranteed delivery dates unless expressly confirmed.
Where applicable consumer law requires delivery within a particular period, those requirements remain in effect.
Tracking Information
When tracking is available, customers receive the relevant shipping information after their order has been dispatched.
Please allow time for the shipping carrier to register and update tracking events.
International Shipping
International shipments may be subject to customs inspections and import procedures.
Any applicable duties, taxes, or charges not collected during checkout may be payable upon import, subject to local law.
We encourage customers to review the applicable import requirements before placing an international order.
Incorrect Shipping Addresses
Please make sure your delivery details are correct before completing checkout.
If you notice an error, contact us immediately at:
leafygolnick314785@outlook.com
We will try to update the information before dispatch, although modifications cannot be guaranteed once the parcel has entered the shipping process.
Missing or Delayed Packages
If your tracking information shows delivery but you have not received your package, please contact our customer support team.
We will investigate the available tracking details and contact the delivery provider where necessary.
If a package is lost or cannot be delivered, we will provide an appropriate remedy in accordance with applicable consumer law.
Damaged Deliveries
If your package arrives damaged, please contact us with your order number and photographs of the affected items where available.
We will help review the issue and determine the appropriate next steps.
Need Shipping Assistance?
Our customer support team is happy to assist with delivery questions.
Email: leafygolnick314785@outlook.com
Thank you for choosing PrincesDreams!